Our Points of Culture
Integrity
Integrity
I must always do the right thing for our clients and our team. This means fixing any issues regardless of the cost. To achieve this, I need to support a culture that focuses on learning from our mistakes, adapting our processes and retraining where necessary. My word is my bond, if I agree to something, people will know that it's as good as done.
Sustainability
Sustainability
I will work in a way that promotes the long term health of our business, customers and other stakeholders.
This involves encouraging responsible pricing, cash management, process creation and focusing on building high quality relationships.
Empathy
Empathy
I must always recognise that if our clients experience any frustrations they stem from a failure of communication on our part. I should never assume that there is an understanding and seek to clarify situations in a concise and timely manner. I won't judge people by their mistakes, but purely on the actions they take to achieve a better future
Excellence
Service and Technical Excellence
I have a responsibility to maintain the highest levels of expertise in our industry. This is achieved through a willingness to engage with external partners and sources of information, as well as by forming insightful professional opinions and by trying new things in order to innovate.
Responsiveness
Responsiveness
I understand the impact that quick thinking and deliberate action can have when it comes to building and growing a business. If things don’t get done then it won’t be because I held them up with a slow response and I will strive to reply to any communication directed at me quickly and accurately. To ensure this, I will set aside time every day to check my messages and fast track replies based on their importance.
Initiative
Initiative
I understand how important initiative is within a business. It is important for me to take action independently without being instructed. I will be proactive and creative in problem-solving, and I will make decisions quickly and adapt to changing circumstances, driving innovation and success.
Focus
Focus
The world is full of opportunities and distractions, it is my priority to channel all my efforts into delivering on my promises. I will turn off any non-essential devices and give people my full attention when dealing with them. I will also try and keep conversations direct, avoid distracting people and ensure that during work hours they are about the business.
Respect
Respect
I understand how important it is to respect the people I work with, our suppliers, clients and the general environment and infrastructure of our business. I will address people politely, in a positive way, and also keep the office and my workspace tidy. I will avoid providing any political or religious views whilst working and ensure that the highest levels of fairness, cultural, racial and gender sensitivity are adhered to.
Confidentiality
Confidentiality
I understand how important confidentiality is within a business. It's my priority to safeguard sensitive information, such as financial records, customer details, and employee records. I will take every measure to uphold the highest standards of confidentiality in all aspects of our operations.
Courage
Courage
I will make the hard decisions and have the tough conversations when they count. I will not let fear guide me, but will instead revert to making choices based on realism and the facts available to me. I will hold my nerve when executing a plan and always focus on why I started out. I understand the importance of sacrifice in achieving success.
Credibility
Credibility
I will conduct myself in a way that leaves people around me feeling confident in my work and my abilities. Reputation management will be a key focus and I will always ensure that I’m on time, well prepared for conversations, maintain the highest levels of presentation, both for myself and in my work and communicate in a way that leaves people with clarity.
Leadership
Leadership
I will inspire people to take action by being a model example of the traits and qualities that are needed to drive business forward. It’s my responsibility to motivate people when they’re low, give them hope in their times of need and maintain the highest levels of professional integrity. I’m part of a team and I'm not done until everyone else is.
