Our 9 Points of Culture
Integrity
Integrity
I must always do the right thing for our clients. This means fixing any issues regardless of the cost. To achieve this, I need to support a culture that focuses on learning from our mistakes, adapting our processes and retraining where necessary.
Empathy
Empathy
I must always recognise that if our clients experience any frustrations they stem from a failure of communication on our part. I should never assume that there is an understanding and seek to clarify situations in a concise and timely manner.
Respect
Respect
I understand how important it is to respect the people I work with, our suppliers, clients and the general environment and infrastructure of our business. I will address people politely, in a positive way, and also keep the office and my workspace tidy.
Responsiveness
Responsiveness
I understand the impact that quick thinking and deliberate action can have when it comes to building and growing a business. If things don’t get done then it won’t be because I held them up with a slow response and I will strive to reply to any communication directed at me quickly and accurately. To ensure this, I will set aside time every day to check my messages and fast track replies based on their importance.
Initiative
Initiative
I understand how important initiative is within a business. It is important for me to take action independently without being instructed. I will be proactive and creative in problem-solving, and I will make decisions quickly and adapt to changing circumstances, driving innovation and success.
Reliability
Reliability
I will conduct myself in a way that leaves people around me feeling confident in my work and my abilities. I will follow processes and complete every step in a task thoroughly. I will show up on time and ensure I fulfil all of my commitments.
Focus
Focus
The world is full of opportunities and distractions, it is my priority to channel all my efforts into delivering on my promises. I will turn off any non-essential devices and give people my full attention when dealing with them. I will also try and keep conversations direct, avoid distracting people and and ensure that during work hours they are about the business.
Confidentiality
Confidentiality
I understand how important confidentiality is within a business. It's my priority to safeguard sensitive information, such as financial records, customer details, and employee records. I will take every measure to uphold the highest standards of confidentiality in all aspects of our operations.
Excellence
Service and Technical Excellence
I will respond to our customers in a friendly, professional, and timely manner. I won't judge people by their mistakes, but purely on the actions they take to achieve a better future. I have a responsibility to maintain the highest levels of expertise in our industry. This is achieved through a willingness to engage with external partners and sources of information.
