Our 9 Points of Culture

Integrity

Integrity

I must always do the right thing for our clients. This means fixing any issues regardless of the cost. To achieve this, I need to support a culture that focuses on learning from our mistakes, adapting our processes and retraining where necessary.

Empathy

Empathy

I must always recognise that if our clients experience any frustrations they stem from a failure of communication on our part. I should never assume that there is an understanding and seek to clarify situations in a concise and timely manner.

Organisation

Organisation

I understand the impact of organisation within a business, and I will ensure that I follow our zero-inbox policy, prepare for meetings, and take notes when appropriate. Organisation enables smoother operations and clearer communication, ultimately contributing to the success of the business.

Responsiveness

Responsiveness

I understand the impact that quick thinking and deliberate action can have when it comes to building and growing a business. If things don’t get done then it won’t be because I held them up with a slow response and I will strive to reply to any communication directed at me quickly and accurately. To ensure this, I will set aside time every day to check my messages and fast track replies based on their importance.

Initiative

Initiative

I understand how important initiative is within a business. It is important for me to take action independently without being instructed. I will be proactive and creative in problem-solving, and I will make decisions quickly and adapt to changing circumstances, driving innovation and success.

Credibility

Credibility

I will conduct myself in a way that leaves people around me feeling confident in my work and my abilities. Reputation management will be a key focus and I will always ensure that I’m well prepared for conversations, maintain the highest levels of confidentiality and communicate in a way that leaves people with clarity.

Focus

Focus

The world is full of opportunities and distractions, it is my priority to channel all my efforts into delivering on my promises. I will turn off any non-essential devices and give people my full attention when dealing with them. I will also try and keep conversations direct, avoid distracting people and and ensure that during work hours they are about the business.

Confidentiality

Confidentiality

I understand how important confidentiality is within a business. It's my priority to safeguard sensitive information, such as financial records, customer details, and employee records. I will take every measure to uphold the highest standards of confidentiality in all aspects of our operations.

Excellence 

Service and Technical Excellence 

I will respond to our customers in a friendly, professional, and timely manner. I won't judge people by their mistakes, but purely on the actions they take to achieve a better future. I have a responsibility to maintain the highest levels of expertise in our industry. This is achieved through a willingness to engage with external partners and sources of information.
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